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Code Red in Avalon

The City of Avalon has contracted with Emergency Communications Network to provide its reverse 911 system. The CodeRED system provides the City of Avalon the ability to quickly deliver messages to targeted areas or the entire city.

The system is only as good as the telephone number database supporting them, which currently is only published hard wired phone numbers. If your phone number is not in the database, you will not be called. One of the reasons the CodeRED system was selected is it gives individuals and businesses the ability to add their own phone numbers directly into the system's database.

No one should automatically assume his or her phone number is included, all individuals and businesses should log onto www.cityofavalon.com, and follow the link to the CodeRED Community Notification Enrollment page. Required information includes first and last name, street address (physical address, no P.O. boxes), city, state, zip code, and a primary phone number, additional phone numbers can be entered as well.

All businesses should register, as well as all individuals who have unlisted phone numbers, who have changed their phone number or address within the past year, and those who use a cellular phone or VoIP phone as their primary number.

CodeRED allows geographically based delivery, which means street addresses are required to ensure emergency notification calls are received by the proper individuals in a given situation. The system works for cell phones too, but we need to have an associated street address to provide relevant messages.

CodeRED gives those who want to be included an easy and secure method for inputting information. The data collected will only be used for emergency notification purposes. Questions should be directed to Michael Krug, Assistant Fire Chief at 310 510-0203 Ext. 331.

Here are the most common questions

1. I received a CodeRED call, does that mean I am in the CodeRED database?
Yes. If they would like to submit additional information, such as cell phone numbers, text and email information, they must visit your website and click on the Logo. CodeRED always de-duplicates by phone number, so if they are unsure if they are registered, they should just submit their information again. This will ensure they are in the database!

2. Why did CodeRED call me several times?
If there is no answer and they do not have an answering device, the number will be attempted up to 3 times.

3. It called me but no message played.
If they answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if is has reached a live person or answering device. If they do not say anything, it will hang up and retry the number in the next pass of the non connected numbers.

4. Why did it leave only part of the message on my answering machine?
CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. They can call back the 866-419-5000 and receive the entire message. This does not happen often. We are calling approximately 23,000 records. There is a chance that they may get a few of these.

5. Why does my phone ring once and hang up?
It has called me twice and won’t let me answer it. If they have a ring back tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. They have two options. They can remove the ring back tone or they can contact their cell phone provider and request that the phone number 866-419-5000 for CodeRED bypassed by this feature.

Sign up now for CodeRed emergency notifications.